How Do I Return an Item?
If you need to return an item, you must email [email protected]
Any products that have been used, display excessive wear, are dirty, have pet hair on them, dog fence wire removed from the spool, used dog fence flags, or other signs of prolonged use are not eligible for a refund. The following products due to health and sanitation issues, if used or opened are not eligible for refunds: Spotty Training Place, and Doggie Dooley products.
Some of our products are shipped directly from the manufacturer. If your product was shipped directly from the manufacturer, we will provide you with the address for returning the product. If these items are shipped to us, we will charge you the cost of shipping the item(s) to the manufacturer
Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.
Include the Following with the Return:
Copy of the original invoice or packing slip
Write your RMA number on the outside of the box
Send to the address we provided you
If your return does not have an RMA number and a copy of the invoice, you will be charged a 10% return fee. Refused / Return To Sender - If you or your customer refuse delivery of an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping plus a 10% restocking fee.
You should expect to receive a refund/credit memo within two weeks of your package being given to the return shipper. However, in most cases you will receive a refund/credit memo more quickly. This time period includes the transit time for us to receive the return (5 to 10 business days) and the time it takes us to process the return once we receive it (3 to 5 business days). We'll notify you via e-mail of your refund/credit memo once we've received and processed your return.
Return policies and procedures may change without notice.